How are we preparing for growth in global aviation?
Discover how digital transformation at Pratt & Whitney is revolutionizing customer support for jet engine service. Karine Lavoie-Tremblay, digital transformation lead, shares strategies to enhance productivity and empower employees and customers through innovative tools. EngineWise® Connect and the WalkMe smart walkthrough streamline digital operations for over 35,000 users, providing real-time data access and reduced helpdesk load. Explore how this collaborative approach minimizes duplication, optimizes operations with advanced analytics and provides tailored maintenance recommendations for our customers.
“Digital transformation is a powerful enabler because it's really bringing us to think in different ways about doing our business. Every single transaction related to a technical case is consolidated, ensuring timely access to information. We have access now to millions of data points per engine flight cycle, leading to more accurate and timely maintenance recommendations. Our customers are delighted because they can optimize their own operations.”
Karine Lavoie-Tremblay | Digital Transformation Lead in Commercial Engines | Pratt & Whitney
